Terms & Conditions

  1. During July and August weekly bookings are Saturday to Saturday (except Tarka’s Holt – Friday to Friday; we may be able to be flexible post lockdown please ask); all other months of the year arrival days are very flexible. All lettings commence at 5pm on the day of arrival (No early check-in please, unless offered or agreed previously), and properties should be vacated by 9am on the day of departure (No late check-out please unless offered or agreed previously; these arrival and departure times have been altered slighty to give extra time for cleaning). We regret we cannot allow the number of occupants to exceed the stated number, with the exception of one additional cot. (Max. age 24 months.)
  2. In the event you have to cancel your reservation, every effort will be made to re-let your cottage. If successful any monies paid will be refunded (less an administration charge of £25). If we are unable to re-let, you are liable for the full amount of the rental. We recommend you take out insurance in case of any cancellation. If your cancellation is Covid 19 related we will be willing to change the start date of your holiday by up to 12 months subject to availability and price difference or refund any money already paid.
  3. Rules for the safe use of the swimming pool by visitors to Stowford Lodge can be viewed below. Use of the swimming pool is conditional upon acceptance of these rules and for health and safety reasons, failure to comply may result in the withdrawal of use.
  4. We regret we cannot accept any responsibility for the loss or damage to any car or its contents or the personal effects of the guests occupying the property and the use of all amenities at the property are entirely at the user’s risk and the use of all facilities at Stowford Lodge (including the swimming pool) are solely for our paying guests.
  5. We do not charge for minor damages or breakages, but damage or breakages exceeding £10 in value shall be reimbursed on request. Please report all damages before departure.
  6. Dogs are welcome by arrangement in Warren, Tarquol, Halcyon and Old Nog Cottages, on the understanding they are looked after in the proper manner. There is an additional charge of £25 per dog per week with a maximum of two dogs per cottage (all dogs must be fully house trained and over 12 months old). We regret that dogs are not allowed in Tarka’s Holt log cabin. Dogs must not be shut in the holiday accommodation unattended, and must not be allowed to sleep on the furniture. Stowford Lodge is surrounded by farmland, and therefore the strictest control will be required at all times. Dogs should be kept on a lead at all times except when they are exercised on the games field and all ‘doggy doos’ should be picked up and disposed of in the grey bins. Any damage caused by your pet will be the full responsibility of its owner.
  7. The hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc, must be left clean. The property should be left clean and tidy after your stay and in the same condition as on arrival. Any damages/breakages/laundry costs etc must be paid prior to your departure.
  8. All cottages, including Tarka’s Holt, are non-smoking.
  9. The provision of WIFI is available solely for use by guests of Stowford Lodge. All users agree to use the WIFI service for legal purposes only. Any abuse of this service or suspected illegal use will result in the service being withdrawn with immediate effect.
  10. POST COVID 19 OPENING RESTRICTIONS:By signing the booking form and/or booking your stay with us, you have agreed to our current terms and conditions which include our new COVID-19 conditions below.
    • all guests will wash and/or sanitise their hands on arrival.
    • all guests will continue to follow good hand and respiratory hygiene throughout their stay. There are two sanitising stations for customer use. More info can be found on gov.co.uk.
    • if any guest exhibits symptoms of COVID-19 during their stay at Stowford Lodge they must email/text the owner immediately and they are then required to go for a test immediately by phoning 119 and following Government guidelines. The result of this test must be shown to Richard. If positive then the guest must immediately leave if this is possible. If for any reason that it is not, and self-isolation is required to take place at Stowford Lodge, then all fees for all bookings affected by this self-isolation will be borne by the guest.
    • all guests will respect and follow social distancing at all times of a distance of 2 metres.
    • all guests should sanitise and/or wash their hands before and after using any play equipment.
    • if you need to contact the owner at any time during your stay, please call 07974 771406, email enq@stowfordlodge.co.uk, or ring the doorbell and wait to be seen.
    • entry into the shared laundry facility is strictly one person at a time and should ONLY be used if absolutely necessary. Hands must be sanitised prior to entry and a face covering must be warn. Only the designated washing and tumble drier machines may be used. Usage of machines is payable by bank transfer, no cash please.
    • all guests must book a designated slot to use the swimming pool by texting 07974771406, only one family at a time, maximum of 6 people and they must vacate the pool on time. Families may only book one slot per day. The list of times is next to the pool room under the arch. Hands must be sanitised prior to entry and noise kept to a minimum. Absolutely no shouting. Guests must change prior to using the pool in their accommodation and return immediately afterwards to wash and change.
    • all guests should adhere to and follow all signage on the property.
    • all ball games should adhere to the social distancing guidelines above and balls etc should not be shared between different families.
    • there should be absolutely no sharing of utensils etc between different accommodations.

Terms and Conditions for use of Swimming Pool

  • The pool is open for use from 9.00am to 8.30pm and only on a time table basis with booking via text to 07974771406 ( the pool room will be cleaned between each booking slot) and it is solely for the use of our paying guests; strictly one family at a time and our guests must wash/sanitise hands before using the pool room.
  • All children under 16 years of age must be accompanied by an adult at all times
  • No dogs are allowed in the pool room
  • Glassware and crockery etc are not permitted in the pool room
  • Diving, bombing or unnecessary splashing should be avoided
  • No balls, wetsuits or body/surfboards are allowed in the pool room
  • We regret that we cannot accept responsibility for accidents, injuries or health problems arising from the use of the swimming pool. Visitors use the pool entirely at their own risk. Report any faecal or sickness incidents immediately; children using nappies must use swimming nappies whilst using the pool.
  • If necessary, we reserve the right to close the pool at any time and/or withdraw permission of use from an individual or group.